e-Government Service Portals and Sustainability of Commercial State Corporations in Kenya

Abstract

In recent years, disruptive and emerging technologies, such as e-Government Service Portals, have transformed sectors including manufacturing, government, healthcare, banking, and education globally. This widespread transformation necessitates a focused investigation into the integration of these technologies within the public sector, particularly Kenyan commercial state corporations. The study investigated the influence of e-Government Service Portals on the sustainability of Kenyan commercial state corporations. The study examined social media platforms, digital authentication services, government web portals, and financial transparency systems as independent variables, with sustainability as the dependent variable. The research, grounded in the diffusion of innovations (DoI) and working capital management (WCM) theories, employed a descriptive research design targeting finance heads in 55 state corporations. Data was collected through questionnaires and secondary sources, with analysis using both descriptive (frequency, mean, standard deviation) and inferential statistics (EFA, CFA, Chi-Square, CFI, TLI, RMSEA). The findings indicated that e-Government Service Portals positively and significantly influence the sustainability of these corporations, although demographic factors were not significant. The study recommended that state corporations adopt and optimize e-Government technologies to enhance their long-term sustainability.