INFLUENCE OF PROCESS ANALYSIS ON ORGANIZATIONAL PERFORMANCE OF HUDUMA CENTERS IN KENYA

Abstract

Process Analysis enhances organizational performance and requires focused study to optimize its impact in dynamic environments like Kenya's Huduma Centers. The primary objective of this study was to examine the influence of Process Analysis on the organizational performance of Huduma Centers in Kenya. The research examined cycle time, resource utilization, and strategic alignment as independent variables with organizational performance as the dependent variable. The Study was grounded in the Theory of Organizational Change, supported by Balanced Scorecard, Goal Setting, and Innovation theories. A descriptive research design targeted five Huduma Centers in Nairobi County, involving 180 seconded managers from various Ministries, Departments, and Agencies (MDAs) responsible for delivering 36 services. Using the Yamane formula, a sample size of 124 participants was selected. Data were collected through questionnaires and analyzed using descriptive statistics like mean, standard deviation, and frequency distribution. Inferential statistics, including correlation and ANOVA, were used to explore the relationship between Process Analysis and organizational performance. The findings indicated that cycle time, resource utilization, and strategic alignment significantly influence performance. The study recommended refining Process Analysis approaches to enhance organizational effectiveness, concluding that process analysis is a crucial strategy for driving substantial performance improvements.